About the report

This report covers specific environmental and social issues that contribute to the sustainable development of The Hongkong and Shanghai Hotels, Limited (HSH) and are of interest to our stakeholders. In the report, we share the progress and challenges we faced in delivering the HSH Sustainable Luxury Vision 2020.
​​Corporate Responsibility and Sustainability Report

The Hon. Sir Michael Kadoorie, Chairman

We believe that luxury brands such as The Peninsula are in a unique position to influence our customers’ choices on sustainability. Luxury need not be wasteful; the highest standards of luxury can be delivered in a sustainable way.

Mr Clement K.M. Kwok

Clement K.M. Kwok, CEO

It is my belief that building our business to be sustainable for the long term is the most important task of our group. I believe we have exhibited a strong sense of responsibility, high level of consciousness and integrity which has contributed to our success. However, we understand that in creating a legacy and addressing the challenges we face, we must play a role in building a sustainable future, through continued dialogue, collaboration and innovation.

our sustainability vision


To us, creating value is not only limited to our shareholders and on sustainable long-term investment decisions, but is also about our guests and the community by ensuring that the high standards of luxury that are the hallmark of our operations are delivered in a sustainable way. We believe that we should have a positive social, economic and environmental impact on the local communities where we operate.

​​Implementation Road Map 2013 - 2020

​​Implementation Road Map 2013 - 2020

Since 2013, we have laid strong foundations for Vision 2020 with a well-developed governance process for overseeing progress. As we move forward on our implementation roadmap, we will continue to develop new ways of engaging staff through local Vision 2020 plans, sharing best practice examples and developing an engagement plan focused on supporting implementation throughout all HSH operations. 

​Previous Corporate Responsibility and Sustainability Reports

Sustainability Report 2019

Sustainability Report 2018

Sustainability Report 2017

Sustainability Report 2016

Sustainability Report 2015

Sustainability Report 2014

​Sustainability Report 2013

​​Sustainability Report 2012

​​​Sustainability Report 2011

​​​​Sustainability Report 2010

​​​​Sustainability Report 2009

​​​​Sustainability Report 2008

Contact Us

For feedback or further enquiries, please contact Corporate Responsibility and Sustainability

The Hongkong and Shanghai Hotels, Limited
8/F, St. George’s Building
2 Ice House Street, Central
Hong Kong
E-mail: cr@hshgroup.com


The HSH Sustainable Luxury Vision 2020 puts sustainability at the heart of the company’s business model and brand. With seven areas of focus covering all divisions of the business, Vision 2020 sets out more than 50 economic, social and environmental goals that HSH is committed to achieve by 2020.
  • Governance & Management
    Governance & Management
  • Guest Experience
    Guest Experience
  • Employees
  • Operation
  • New build & refit
    New build & refit
  • Supply chain
    Supply chain
  • Community