About the report

This report covers specific environmental and social issues that contribute to the sustainable development of The Hongkong and Shanghai Hotels, Limited (HSH) and are of interest to our stakeholders. In the report, we share the progress and challenges we faced in delivering the HSH Sustainable Luxury Vision 2020.
​​Corporate Responsibility and Sustainability Report
主席米高嘉道理爵士

The Hon. Sir Michael Kadoorie, Chairman

We believe that luxury brands such as The Peninsula are in a unique position to influence our customers’ choices on sustainability. Luxury need not be wasteful; the highest standards of luxury can be delivered in a sustainable way.

​Corporate Responsibility and Sustainability Report
Mr Clement K.M. Kwok

Clement K.M. Kwok, CEO

To us, creating value is not only limited to our shareholders and on sustainable long-term investment decisions, but is also about our guests and the community by ensuring that the high standards of luxury that are the hallmark of our operations are delivered in a sustainable way. We believe that we should have a positive social, economic and environmental impact on the local communities where we operate.

CEO Statement

​Vision 2020 Group Champion

​​Ms Sindy Tsui, Group Director, Human Resources

Ms Sindy Tsui, Group Director, Human Resources

The new five-year HR strategy lays out a clear roadmap for building a sustained workforce for the Company and focuses on how we can develop and engage our leaders and employees in helping the Company continue its expansion in delivering sustainable luxury.
Enlarge photo
01
03
​​Mr Jason Hui, Director, Security and Operational Risk

Mr Jason Hui, Director, Security and Operational Risk

My role is to help our senior managers, and everyone in the Company, to appreciate the changing risks in our industry and our workplace, and to manage those risks through planning, education and other preventive measures.
Enlarge photo
02
03
​Ms Rainy Chan, Regional Vice President and General Manager, The Peninsula Hong Kong

Ms Rainy Chan, Regional Vice President and General Manager, The Peninsula Hong Kong

I truly believe that our hotels can be a catalyst for change in their local communities. The quarterly calls with all our operations provide an opportunity to share best practice and ensure we remain focused on driving progress towards the successful delivery of Vision 2020.
Enlarge photo
03
03
Close
​​Ms Sindy Tsui, Group Director, Human Resources
01
03
​​Mr Jason Hui, Director, Security and Operational Risk
02
03
​Ms Rainy Chan, Regional Vice President and General Manager, The Peninsula Hong Kong
03
03
our sustainability vision

OUR SUSTAINABILITY VISION

To us, creating value is not only limited to our shareholders and on sustainable long-term investment decisions, but is also about our guests and the community by ensuring that the high standards of luxury that are the hallmark of our operations are delivered in a sustainable way. We believe that we should have a positive social, economic and environmental impact on the local communities where we operate.

OUR SUSTAINABILITY VISION
​​Implementation Road Map 2013 - 2020

​​Implementation Road Map 2013 - 2020

Since 2013, we have laid strong foundations for Vision 2020 with a well-developed governance process for overseeing progress. As we move forward on our implementation roadmap, we will continue to develop new ways of engaging staff through local Vision 2020 plans, sharing best practice examples and developing an engagement plan focused on supporting implementation throughout all HSH operations. 

​Implementation Road Map 2013 - 2020

​Previous Corporate Responsibility and Sustainability Reports

Sustainability Report 2015

Full report

Sustainability Report 2014

Full report

​Sustainability Report 2013

Full report

​​Sustainability Report 2012

Full report

​​​Sustainability Report 2011

Full report

​​​​Sustainability Report 2010

Full report

​​​​Sustainability Report 2009

Full report

​​​​Sustainability Report 2008

Full report

Contact Us

For feedback or further enquiries, please contact Corporate Responsibility and Sustainability

The Hongkong and Shanghai Hotels, Limited
8/F, St. George’s Building
2 Ice House Street, Central
Hong Kong
E-mail: cr@hshgroup.com

OUR 2020 VISION

The HSH Sustainable Luxury Vision 2020 puts sustainability at the heart of the company’s business model and brand. With seven areas of focus covering all divisions of the business, Vision 2020 sets out more than 50 economic, social and environmental goals that HSH is committed to achieve by 2020.
  • Governance & Management
    Governance & Management
  • Guest Experience
    Guest Experience
  • Employees
    Employees
  • Operation
    Operation
  • New build & refit
    New build & refit
  • Supply chain
    Supply chain
  • Community
    community